Terms of Service

1. Who we are, and what these Terms cover

GiftHub ("GiftHub", "we", "us") sells prepaid gift card codes online at gifthub.gifts. You can reach us at any time at [email protected].

These Terms of Service (the "Terms") form a binding contract between you and GiftHub. They apply every time you use gifthub.gifts, create an account, or buy a gift card code from us. If you do not accept them, please do not use the service.

Our Privacy Policy explains how we handle your personal data.

2. Eligibility

By using GiftHub you confirm that:

• you are at least 18 years old and able to enter into this contract;
• you are not subject to economic sanctions, and are not located in or a resident of any country or territory subject to comprehensive sanctions;
• you will not use GiftHub for money laundering, terrorist financing, fraud, or any other unlawful purpose.

These are commitments you make to us. If any of them is untrue, you are in breach of these Terms and we may close your account and cancel your orders.

3. Your account

You need an account to buy from us. You may register with an email address and password, or sign in through Google, GitHub, or Apple. Accounts created with an email address must be verified by clicking the link we send you.

You are responsible for everything that happens under your account and for keeping your login details secure. Contact us at [email protected] immediately if you think your account has been compromised.

One person, one account. Creating extra accounts to abuse promotions, referrals, or loyalty points is a breach of these Terms.

4. What we sell — we are a reseller, not the issuer

GiftHub sells prepaid gift card codes issued by other companies ("Issuers"). We are not the creator, issuer, or manager of any gift card, and we do not decide the terms on which it can be redeemed.

This matters, so please read it:

• The Issuer's own terms govern how a card is redeemed. Their terms — not ours — determine where, when, and how a card can be used, and whether it expires. Read them before you buy.
• Gift cards are normally restricted to a specific country or region. A card issued for one country will usually not work in another. It is your responsibility to buy a card you can actually redeem. We cannot refund a card simply because it does not work in your country.
• Some cards are already activated when we obtain them, and may have a shorter remaining validity than a card bought directly from the Issuer. A shorter remaining validity is not a fault.
• Some products need extra information from you (for example, a game account ID). If you give us the wrong details, the card may be delivered to the wrong account and cannot be recovered.

5. Prices and payment

Prices are shown and charged in US dollars (USD). The price is fixed when you create your order.

We accept payment in cryptocurrency only. When you confirm an order we generate a payment invoice through our payment provider, which fixes the amount of cryptocurrency payable for a limited time.

Because payment is in cryptocurrency, please understand:

• Crypto payments cannot be reversed. Once a payment is confirmed on the blockchain it cannot be recalled, reversed, or charged back. There is no chargeback process.
• You must send the correct amount, in the correct currency, on the correct network, to the address shown, before the invoice expires. Funds sent to the wrong address or on the wrong network are permanently lost and we cannot recover them.
• If you overpay, we credit the excess to your account as loyalty points (see §8) — we do not return it as money. Cryptocurrency overpayments cannot be refunded automatically.
• If you underpay, we may issue a further invoice for the difference, or — where our payment provider reports the payment as successful — complete your order anyway, at our discretion.
• Blockchain network fees are yours to pay and are not included in our price.

We may set limits on order size or quantity, and we may decline any order (see §10).

6. Delivery

Once your payment is confirmed, we order the gift card from our supplier and deliver the code to you in your account and by email.

• In some cases delivery is not instant, and we do not guarantee a delivery time. It depends on our supplier and on the Issuer.
• If you have not received your code within 60 minutes of a confirmed payment, please contact [email protected]. Do not place a second order.
• Occasionally an order is held for review by our supplier or by the Issuer. If that happens your order may take considerably longer, and in rare cases we may be unable to complete it. If we cannot deliver an order you have paid for, contact us and we will put it right with you individually.
• If you buy a gift card for someone else, you confirm that you have their agreement to give us their email address, and we will send the code to them.

7. Cancellation and refunds

7.1 Before payment

You can cancel an unpaid order at any time, free of charge. Once any payment has been received against an order you can no longer cancel it yourself — please contact [email protected].

7.2 Gift card codes are final sale

Once a gift card code has been issued and made available to you, the sale is final: the code cannot be returned, exchanged, or refunded. A code, once disclosed, can be used immediately, and its value cannot be recovered by us.

This does not apply if the code is faulty. If a code we deliver is invalid, or had already been redeemed before it reached you, contact [email protected] and we will replace it or refund you. Please tell us within 30 days of delivery.

7.3 Right of withdrawal (EU and UK consumers)

If you are a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from a distance contract without giving a reason.

Gift card codes are digital content that we supply immediately. By placing an order and paying for it, you expressly ask us to begin delivering the digital content straight away, during the 14-day withdrawal period, and you acknowledge that you will lose your right of withdrawal once delivery has begun.

Once we have delivered the code, your right of withdrawal is therefore lost and the sale is final under §7.2.

Nothing in this section affects your rights if a code is faulty (§7.2), or any other right you have under the mandatory consumer law of your country of residence.

7.4 Refunds generally

Any refund we give is at our discretion and is handled manually by our support team. Where you paid in cryptocurrency, a refund will be sent only to the wallet address the payment came from — we do not refund to a different wallet. Refund values are calculated in USD, and you bear any change in the exchange rate between payment and refund.

8. Loyalty points and referrals

You can earn loyalty points on purchases, through referrals, and as compensation when you overpay in cryptocurrency.

• Points are not money. They have no cash value, they are not your property, and they cannot be withdrawn, transferred, sold, or exchanged for cash. They can only be used to reduce the price of a future order on GiftHub.
• Points are applied as a discount at checkout at the rate we publish (currently 100 points = $1).
• You do not earn points on the part of an order you paid for with points.
• Points expire after 6 months of inactivity — six months in which you neither earn nor spend any points.
• Your membership tier is based on your current points balance, so spending points, or letting them expire, can move you to a lower tier.
• If an order is refunded, cancelled, or reversed, we reverse the points earned on it.
• We may change, suspend, or end the loyalty and referral programs, or change how points are earned, at any time. We may cancel points obtained through fraud or abuse, and any points remaining when an account is closed are forfeited.

Referrals. You may share your referral link. You may not spam it, advertise against our brand, misrepresent GiftHub, refer yourself, or create additional accounts to collect rewards. If we believe a referral is not genuine we may withhold or reverse the reward and suspend the accounts involved.

9. Acceptable use

You must not:

• use GiftHub for fraud, money laundering, terrorist financing, or any unlawful purpose;
• pay us with funds derived from crime;
• buy for commercial resale without our written agreement;
• create multiple accounts, or abuse promotions, referrals, or loyalty points;
• get around regional restrictions, or misrepresent your location or identity;
• scrape or crawl the service, use automated means to access it, interfere with it, or try to gain unauthorised access to any part of it;
• infringe our intellectual property or that of any Issuer.

10. Our right to refuse, verify, limit, and close accounts

We may, at our discretion and without prior notice:

• refuse, delay, or cancel any order;
• ask you to verify your identity or the source of your funds before we complete an order, and decline to proceed if you do not;
• set or change limits on order value, quantity, or frequency;
• suspend or close your account, and withhold or reverse loyalty points and referral rewards;
• report activity to the competent authorities where we are required or permitted to do so.

We may do any of this where we suspect fraud, abuse, money laundering, sanctions evasion, or a breach of these Terms — or where we are required to by law, by an Issuer, or by our payment or supply partners.

11. Intellectual property

The GiftHub name, logo, website, and content belong to us or our licensors. Gift card brands, trademarks, and artwork belong to their respective Issuers, and nothing in these Terms gives you any right to use them.

12. Disclaimers and limitation of liability

The service is provided "as is". We do not warrant that it will be uninterrupted or error-free, or that any particular gift card will be available or redeemable.

We are not responsible for the acts or omissions of an Issuer — including a gift card being devalued, restricted, dishonoured, or an Issuer ceasing to trade.

To the fullest extent permitted by law, our total liability to you in connection with any order is limited to the price you paid for the affected gift card. We are not liable for indirect or consequential loss, lost profit, or lost opportunity.

Nothing in these Terms limits any liability that cannot lawfully be limited — including liability for death or personal injury caused by negligence, for fraud, or any mandatory consumer right you have under the law of your country of residence.

13. Changes to these Terms

We may change these Terms. When we do, we publish the new version here with a new version number and date. Changes take effect when published, and by continuing to use GiftHub you accept them. If you do not accept a change, please stop using the service and close your account.

14. Disputes

If something goes wrong, please contact [email protected] first — we would much rather resolve it with you directly.

If you are a consumer, you keep the protection of the mandatory consumer-protection law of the country where you live, and you may bring proceedings in the courts of that country.

15. Contact

[email protected]